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1. tradePRO makes an initial call to the insured before claim assignment, but only reaches them 50% of the time.
2. When we did reach the customer, our staff gave a good explanation of our value proposition. We were not, however, recovering enough information about the damages to better enable your team for first call success.
3. We immediately rectified this practice by training internal staff to ask appropriate questions that reduce confusion and provide your team with accurate information.
4. We have also added new techniques to our training that ensure your team members will ask important questions and gather essential information before scheduling an inspection.

1. We have identified successful member habbits and developed a new process to improve the customer experience at inspection.
2. We implemented these techniques with a test group of program members in a wide array of locations and the impact has been profound.
3. In each assignment after the new training was implemented, job land rate increased by 80%.

1. When we get great information from the first call to insured, we reduce the need for additional trips to the home which costs us time, money, and frustration.
2. We discovered that team members conducting the initial inspection were not getting the necessary information for us to complete the estimate, such as: good pictures, accurate scope, and, most importantly, the ITEL sample was either not taken and/or not shipped on day of inspection
3. We have retooled our training to emphasize on the ONCE & DONE concept to ensure that your team is able to successfully reduce the need for a second inspection.

1. We identified a high level of frustration with approval delays from the insurance carrier.
2. We analyzed the cause of these delays and found that many of our client’s suffer from high adjusters turnover. New adjusters had not been properly trained on the tradePRO process and have been approving estimates and sending them directly to their policyholders. These adjusters have failed to notify tradePRO when they send approval to the policyholder.
3. Our solution to this problem is to train our your team to advise the insured that they may receive their approval from the adjuster before we do. Dedicated follow up is necessary to ensure that we don't miss a sale in these situations.