Privacy Policy
Last Updated: February 5, 2026
Your privacy matters to us. This Privacy Policy explains how tradePRO Group, LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, and mailing address
Service Request Details: Property address, description of repair needs, preferred appointment times, and any specific instructions
Communications: Messages, reviews, feedback, and any other information you choose to share with us
1.2 Information Collected Automatically
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
1.3 Information from Third Parties
We may receive information about you from:
Analytics providers (Google Analytics, etc.)
Marketing partners and advertising networks
Public databases and data enrichment services
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: Process service requests, schedule appointments, dispatch technicians, and complete repair work
Communication: Send confirmations, updates, reminders, and respond to your inquiries
Payment Processing: Process transactions, prevent fraud, and maintain financial records
Account Management: Create and maintain your account, manage preferences, and provide customer support
Improvement: Analyze usage patterns, conduct research, and improve our services, website, and customer experience
Marketing: Send promotional materials, special offers, and newsletters
Legal Compliance: Comply with legal obligations, enforce our terms, protect our rights, and ensure safety
Security: Detect, prevent, and address fraud, security issues, and technical problems
3. How We Share Your Information
We may share your personal information in the following circumstances:
3.1 Service Providers
We share data with trusted third-party service providers who help us operate our business:
Cloud hosting and storage providers
Email and communication platforms
Customer relationship management (CRM) systems
Analytics and marketing tools
Background check providers for technician verification
3.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information when required by law, legal process, litigation, or governmental requests, or to protect our rights, property, or safety.
3.4 With Your Consent
We may share information for other purposes with your explicit consent.
We do NOT sell your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
5. Data Security
We implement industry-standard security measures to protect your information:
SSL/TLS encryption for data transmission
Secure server infrastructure with firewalls and intrusion detection
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Employee training on data protection and privacy
Secure payment processing through PCI-DSS compliant providers
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:
Active account and service usage
Legal, tax, and accounting requirements
Dispute resolution and legal claims
Business records and compliance needs
Typically, we retain customer data for 7 years after the last service interaction, but you may request earlier deletion (subject to legal obligations).
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal exceptions)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Receive your data in a structured, machine-readable format
Restriction: Request limitation on how we process your data
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale or sharing of personal information
Right to correct inaccurate personal information
Right to limit the use of sensitive personal information
Right to non-discrimination for exercising your privacy rights
We do not sell or share personal information as defined by California law.
9. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your data in accordance with the General Data Protection Regulation (GDPR).
Legal Basis for Processing
We process your personal data based on:
Contract Performance: To provide services you've requested
Legitimate Interests: To improve services, prevent fraud, and ensure security
Legal Obligations: To comply with applicable laws
Consent: For marketing communications and certain cookies (you may withdraw consent at any time)
International Data Transfers
Your information may be transferred to and processed in countries outside the EEA. We ensure adequate protection through Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
Questions About Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email:
info@tradeprorepairs.com
Mail:
TradePro Repairs
Attn: Privacy Officer
588 Nashville Pike, Gallatin, TN 37066
Gallatin, TN 37066
Phone:
(615) 230-5966
We will respond to all privacy-related inquiries within 30 days.