Certified Repair Program

 

 
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PARTNERING FOR SUCCESS

As the nation’s leading flooring repair network, our team of Certified Flooring Experts provide repair, restoration and replacement solutions for all types of floor coverings.

 

For the Claims Professionals

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Accurate & Timely Estimates 

As an adjuster, you have a myriad of challenges such as, meeting internal estimating guidelines, customer service scores, cycle times and much more. The tradePRO project management team will align with your goals and requirements to ensure your meeting those objectives on every assignment placed with tradePRO.

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Outstanding Customer Service

We improve your service experience by making sure that our providers are following client-specific service and program requirements.


Prompt Communication

From the initial assignment to the completed estimate, through the installation and completed project, a tradePRO team member keeps you informed and gets in front of any service questions or issues from you or your insured.

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Expert Opinions

Is a repair option available? Can prefinished wood products be refinished? Can a tile be matched over full replacement? Our certified flooring experts address these issues on all types of flooring materials day in and day out.

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Ease of Use

Make an assignment to get a completed estimate on an average of five days and settle your claim.

 
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Our Flooring Experts are committed to excellence and have joined our network in order to service policyholders with their flooring installation, restoration, repair, or replacement.

 
 

Credentialing

  • Members are background checked and required to provide business licenses, proof of insurance, and signed service guideline bulletins
  • Members are graded on performance and given report cards showing where they are strong and where they have room to improve
  • We hold our members accountable for every claim with controlling forms and documents that are necessary for them to complete the job
  • tradePRO Program Members have been Trained, Licensed, and Certified. They provide an extended 5 Year Installation Warranty on all work completed
  • tradePRO does not consider a job complete until the policyholder returns a signed Certificate of Satisfaction. 100% of all COS’s are reviewed for quality assurance
 
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